Latest Updates – 2020-03-31
New Online Booking Portal
We’ve launched a new online booking system and patient portal.
You can find it here: tandemclinic.janeapp.com
This may seem like strange timing, but we’re doing our best to take advantage of the fact that we’ll need to be closed for a little while longer as we all do our part to prevent the spread of COVID-19.
– Dr. Lynn Klassen, ND
Clinic Owner & Medical Director
COVID-19 Temporary Closure, but we’re offering online care & supplement pick-up days
As you are all aware, there is an ongoing pandemic of a novel Coronavirus: COVID19. We’ve temporarily closed the clinic for in-office visits to do our part to flatten the curve.
We want to make sure that you have continuity of care while we are all Social Distancing. As such we have new options for our patients:
- Talk to your Naturopathic Doctor online!
We’re fully up and running for online visits with your ND (Telemedicine) – book your follow-up or initial visit on our new online booking portal.
- Supplement and Lab Kit pickup day
We’re setting up contactless “pickup days” where we’ll schedule a time for you to pop by the clinic to pick up your prescribed supplements or lab kits. Contact your ND or email us at firstname.lastname@example.org to participate.
Did you have an existing appointment that was cancelled?
Don’t worry – we’re keeping track!
We are keeping a list of all cancelled appointments due the clinic closure and we will follow up with you individually to rebook your appointment once we hear firm dates from our respective Regulatory Colleges and the BCCDC / Health Minister.
How will Supplement and Lab Kit Pickup Day Work?
We’ve designed a way for you to pick up your supplement prescriptions and lab kits while still respecting Social Distancing.
Here’s how it will work:
- Your practitioner will send your prescription to our staff & your prescribed supplement or lab kit will be set aside for you
- You will be sent an invoice and payment request via email to be paid prior to scheduling you for pick-up
- You will be sent 2 options for pick-up times, you will confirm which one is best or request another time
- You will get your pick-up time / appointment confirmed by email
- You will come to the office at your assigned time, Tandem Staff will have your items ready for pick-up in a bag, labelled for you – since you have already paid no contact is needed
Any questions can be sent to email@example.com or you can schedule a Telemedicine Visit with your practitioner